Program Length: 1,050 Hours
Program Objective:
The Network Support Services program focuses on broad, transferable skills and stresses understanding and demonstration of the Information Technology Industry, planning, management, finance, technical and product skills, underlying principles of technology, labor
issues, community issues and health, safety and environmental issues.
The course content includes:
- Employability Skills
- Security and Safety
- An Introduction to Computer Components
- Laptops and Portable Devices
- Wireless Connectivity
- Environmental Concerns
- Diagnostic Tools
- General Networking Theory
- Advance Networking Concepts
- Hands-On Introduction to Network Security
- Human Relations
- Leadership
- Switch & Router Configuration
- Advanced IP Addressing Management
- Cable Management
- RAID management & configuration
- Network Topologies
- OSI & TCP/IP Model
- Routing Protocols
- Basic and Advanced Networking Concepts
- Network Hardware
Supplemental training is also available for persons previously or currently employed in this occupation.
- 16 years of age or older and not currently enrolled in any K-12 program
- Occupational Interest
- No specific requirement for Information Technology
The entire program is 1050 hours, but students can earn a certificate at the completion of the following OCPs:
| OCP | COURSE | HOURS |
|---|---|---|
| OCP A | Information Technology Assistant | 150 hours |
| OCP B | Computer Support Assistant | 150 hours |
| OCP C | Network Support Help Desk Assistant | 150 hours |
| OCP D | Network Support Administrator | 150 hours |
| OCP E | Senior Network Administrator | 150 hours |
| OCP F | Wireless Network Administrator | 150 hours |
| OCP G | Data Communications Analyst | 150 hours |
| Total Hours: 1,050 |
Minimum basic-skills grade levels required for awarding a Full Program Completion Certificate are 9th grade in Math, Reading, and Language on the TABE® test, or Industry Certification. Additional information can be provided by student services.
Students are expected to complete program competencies.
Employment Opportunities
- Computer Support Specialist
- Network Support Administrator
- Wireless Network Administrator
- Computer Support Assistant
Salary
The average wage for this career in Florida is $24.90 hourly or $51,420 annually
- In-state residents – $2.56 per hour (Subject to change)
- Out of state resident – $10.25 per hour (subject to change)
- $15.00 application fee per trimester
- Material fee – Varies by program
- Identification fee – $5.00 per trimester
- Liability insurance fee – Varies by program
- Students must purchase books/kits and or uniforms, if applicable.
- Monday – Friday from 8:00 a.m. to 2:00 p.m.
- Tuesday/Wednesday/Thursday from 5:00 p.m. to 10:30 p.m.
